Orders and shipping

We cannot make any changes if you have already placed your order. This includes delivery option and/or payment type. However, you can cancel your order, if it has not been shipped and make a new one instead. 

You can cancel your order by the moment it has been processed by us. You can get in touch with us by sending your message to info@penelopesbowties.com  or you can call on +371 26488636. If the order is already shipped you cannot cancel it but you may return it. All the returns are paid by customer.  

Unfortunately we cannot provide an exchange on returned items. If you return something, it will be refunded. If you need slightly different item (different color or model), you need to place another order. 

It may happen that you are charged for handling fees and taxes as your order passes through customs. Any charges that occur must be paid by a receiver of a parcel. We have no control over customs and import charges; also we cannot predict what the cost may be due to customs policies and differences of import duties among countries.  

After you have placed the order, you will receive confirmation to your e-mail. It will include your details and information about your order. You will receive another e-mail when we will ship your order. 

Keep in mind if you order a bow tie with irregular pattern (e.g., floral, multicolor, camouflage), it can differ a bit of the one in the picture. If you order a bow tie with a regular or linear pattern it will be more likely as in the picture 

If you are unsure about size of a bow tie, you can find it near each listing. If you are looking for skirt, available sizes and details are mentioned in description. Read them carefully to avoid of misunderstandings. 

Delivery

We are able to make shipments for most of the countries. We will send you confirmation to your e-mail after you have made a purchase. We will let you know when we ship your order.   

We will let you know when your order has been shipped. Keep in my mind that public holidays or weekends may affect the date of arrival of your parcel.  When you make a purchase you will receive tracking number. 

You will be able to track your order. We will let you know tracking details when we ship your order. 

Estimated delivery times.

Delivery via Latvijas Pasts:
within borders of Latvia - 4-5 business days,
within EU and to other countries - 15-30 business days.

Delivery via TNT:
you can check estimated delivery times for TNT here.

Estimated delivery via Omniva parcel service:
within borders of Latvia - 1-2 business days,
within borders of EU - 5-7 business days.

Collection in our office (Balozu Street 28): TUE 10:00 a.m. - 5:00 p.m. WED 2:00 p.m. - 8:00 p.m. FRI 11:00 a.m. - 6:00 p.m. To arrange different collection hours, please call + 371 264 88 636

Item added to bag